Rain Chains FAQ

If you can't find the information you're looking for below, please contact us or call us on 02 6655 9899.


What is the function of a rain chain?

Like a downpipe, rain chains allow a steady flow of water off your roof from your rain gutter. Unlike a downpipe a rain chain allows you to watch the cascading water through the cups or links with the soothing tinkling sound of flowing water.

Do I need rain gutters to use my rain chain?

No. Although rain chains work best when attached to a rain gutter they can also be used wherever water flows off your roof or shed. It is helpful when the waterflow is concentrated into the rain chain to maximize the function of the rain chain. You can also hang smaller sections on a hook in the garden to enhance the garden appearance.

Will my rain chain maintain its shiny copper appearance?

Our rain chains are made from 100% copper which through normal usage will darken with age and develop a beautiful patina finish. Our rain chains will last many lifetimes. 

Will high winds affect the rain chains?

Rarely have we heard of any issues with wind. Due to the open design only a very strong wind will cause some swaying but it will be minimal and should not affect the function of the rain chain.

How much do rain chains weigh?

The rain chains weigh up to 2.2 kg and are not an issue hanging from most rain gutters.

How long does it take to install a rain chain?

Rain chains are easy to install and usually takes only a few minutes. Let us know if you would like us to send installation details.

Where does the water flow into from a rain chain?

Like a downpipe the water flow from your rain chain can go direct into your drainage pipe, a basin or a birdbath. A basin or other receptacle will allow you to use the collected water for plants, rinsing outdoor furniture and many other uses.

Where are they made?

The rain chains are sourced from a US supplier.

How do I order?

Click on the Shop / Rain Chains tab and then click on the Wind Chimes / size category tab and then click on the photo of the rain chain you wish to order. Choose your quantity and then click on the blue Add to Cart  button. At this stage you can either Continue Shopping, View Your Cart or go straight to Checkout by clicking on the blue Checkout Now button. Complete steps1, 2 and 3 in Secure Checkout and click on the blue Continue to Payment button.  Enter your payment details and click on the blue Pay Now button.

What payment methods can I choose from?

We accept the following methods of payment :

  • Mastercard, Visa and American Express credit cards
  • Direct payment into our bank account
  • Paypal

Will you post my order to someone else on my behalf?

We are happy to post your order to a third party and if requested by you, we will include a card advising that the order has been sent on your behalf and containing any message you would like us to relay to the recipient.

When will I receive my order?

Online orders are despatched on Tuesdays and Fridays of each week and depending on your location, can take between 2 - 7 business days to reach you. Contact us if you would like a more specific estimate of delivery time.

Are the rain chains immediately available? 

The rain chains are usually in stock but at times we may be between shipments, resulting in a delay.  If there is any delay in availability we will advise you at the time of ordering.

Do you send orders internationally?

We are happy to post your order to any international location.  It should be noted that some international countries may charge the recipient of the goods customs and/or import duties on the value of the goods.  It is the responsibility of the customer placing the order to make enquiries regarding any such charges which may be applicable.

How much will postage cost?

Orders are usually shipped via Australia Post but in some circumstances we use a Courier company.

Domestic / Within Australia

Parcel Post (with tracking number) or  Express Post

International

Air Mail or Sea Mail or  Express Post International

To ascertain the postage cost to your required destination add the rain chain you wish to purchase and click on the blue Add to Cart button, and then the blue Checkout Now button.  Within Step 1 of Secure Checkout, enter your location or the Australian postcode that the order is to be sent to and you will see a table advising the shipping cost and options. If you are happy with the postage cost, complete steps1, 2 and 3 in Secure Checkout and click on the blue Continue to Payment button.