30 day money back guarantee
If you don't love your wind chime, return it to us within 30 days and we'll give you a full refund - plus we'll pay your return postage! Must be in original new condition and returned in original packaging.
2 year guarantee
Your Windsong Chime is guaranteed for 2 years to be free of defect in material or workmanship under normal usage conditions (see below), effective from date of purchase.
Normal usage conditions: Your chime is best placed in a protected position such as a covered deck or verandah. The timber components of your chime have been nourished and sealed with a natural, non-toxic oil formula. In order to preserve the appearance and protection of these timbers we advise re-oiling two or three times a year with similar oil.
If exposed to direct sunlight the colour of the timber components of your chime may change. These colour changes are natural and cannot be considered a defect.
This guarantee requires that items for repair or exchange be returned freight paid to above address.
After Warranty service:
After expiration of the warranty period, repairs or complete refurbishment can be made after inspection and quotation in our workshop. Please ring us on (07) 5400 8826 or email email@example.com for details.
We trust you will have many years of enjoyment from your chime