Guarantee Conditions

30 day money back guarantee

If you don't love your wind chime, return it to us within 30 days and we'll give you a full refund - plus we'll pay your return postage! Must be in original new condition and returned in original packaging.

2 year guarantee

Your Windsong Chime is guaranteed for 2 years  to be free of defect in material or workmanship under normal usage conditions (see below), effective from date of purchase.
Normal usage conditions: Your chime is best placed in a protected position such as a covered deck or verandah. The timber components of your chime have been nourished and sealed with a natural, non-toxic oil formula. In order to preserve the appearance and protection of these timbers we advise re-oiling two or three times a year with similar oil.

If exposed to direct sunlight the colour of the timber components of your chime may change. These colour changes are natural and cannot be considered a defect.

This guarantee requires that items for repair or exchange be returned freight paid to above address.

After Warranty service:

After expiration of the warranty period, repairs or complete refurbishment can be made after inspection and quotation in our workshop. Please ring us on (07) 5400 8826  or email for details.

We trust you will have many years of enjoyment from your chime