Wind Chimes FAQ
If you can't find the information you're looking for below, please contact us or call us on 07 5400 8826.
Where are they made?
Windsong wind chimes are handcrafted near Eumundi on Queensland's Sunshine Coast.
Will you post my order to someone else on my behalf?
We are happy to post your order to a third party and if requested by you, we will include a card advising that the order has been sent on your behalf and containing any message you would like us to relay to the recipient.
When will I receive my order?
Online orders are despatched on Tuesdays and Fridays of each week and depending on your location, can take between 2 - 7 business days to reach you. Contact us if you would like a more specific estimate of delivery time. Please note that due to our rural location we are outside of the express post guaranteed next day delivery area.
Do you send orders internationally?
We are happy to post your order to any international location. It should be noted that some international countries may charge the recipient of the goods customs and/or import duties on the value of the goods. It is the responsibility of the customer placing the order to make enquiries regarding any such charges which may be applicable.
How much will postage cost?
Simply click the calculate postage tab on the product page, enter quantity and post code. Easy.
Domestic / Within Australia
Orders are usually shipped via Australia Post but in some circumstances we use a Courier company.
Standard Air Mail
Are your products immediately available?
The full range of wind chimes are usually immediately available, but at peak periods demand sometimes exceeds our rate of production, and we can run out of certain colours. If we don't have the wind chime you order in stock, we operate a back order system and will advise you of any delay.
How long do your products last?
We believe our wind chimes will certainly last your lifetime and can even be enjoyed by future generations.
Depending on your local climate and the hanging conditions, the cord on the wind chimes will show signs of deterioration from about 12 years onwards but can last up to 20 years if hung under cover. We are happy to rejuvenate your wind chime - see details of our wind chime refurbishment programme.
Do you repair old wind chimes?