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Please note due to holidays we are only shipping orders on Tuesdays and Fridays.

 

Worldwide delivery – Australia only $10
  • Wind chimes
    • Willow - $129
    • Rani - $139
    • Orleans - $169
    • Concerto - $169
    • Malay - $239
    • Mikado - $239
    • Cathedral - $239
    • Abbey 3 - $329
    • Celestial - $339
    • Bo Bells - $379
    • Abbey 6 - $429
    • -------------
    • Browse by sound
    • Engraving
    • Refurbishing
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Windsong Chimes
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Windsong Chimes
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  • Wind chimes
    • Willow - $129
    • Rani - $139
    • Orleans - $169
    • Concerto - $169
    • Malay - $239
    • Mikado - $239
    • Cathedral - $239
    • Abbey 3 - $329
    • Celestial - $339
    • Bo Bells - $379
    • Abbey 6 - $429
    • -------------
    • Browse by sound
    • Engraving
    • Refurbishing
    • Accessories
  • Engraving
    • Engraving service
    • Design your own
    • Memorial and sympathy gifts
    • Wedding anniversary gifts
    • Pet memorials
  • About
    • Contact us
    • Our Quality
    • Customer reviews
    • Refurbishing
    • FAQs
  • Home
  • Frequently asked questions

Frequently asked questions

When will I receive my order?

Online orders are despatched around midday on Monday, Wednesday and Friday. Express Post usually gets to most capital cities the next day, Perth more like two to three days.

If we are engraving your chime, we still try to get it done and shipped the same day, if not then by the next posting day.

If your order needs to meet a deadline, please select Express Post and reply to your order confirmation email and we will make a special effort to get it posted quickly.

Where are they made?

Today, Windsong wind chimes are proudly handcrafted in Australia, on Queensland's Sunshine Coast. Established in 1985, in days gone by we were in Mooroopna, Victoria, and then Bellingen, NSW.

Will you post my order to someone else on my behalf?

Our chimes are often bought as gifts and we regularly ship them to a different address. Simply choose a different shipping address when you checkout. We do not include an invoice with the chime, your invoice is emailed to you. We receommend you select gift wrapping so they know it's frrom you.

Can I send internationally?

Yes - however we don't ship to all countries do to insurance requirements. Notably the USA and Canada are excluded.

Your postage will be calculated at the checkout, plus you get the GST removed too - approx. 10% discount.

Note - Customs duty When we ship your order we have to declare the cost - there is a chance the receiving country will charge you a duty fee - this is because you have not paid GST in Australia. It's quite normal and will come to you via email.

Are your products immediately available?

The full range of wind chimes are usually immediately available, but at peak periods demand sometimes exceeds our rate of production, and we can run out of certain colours. If you order a chime that is out of stock (because we forgot to update the website!) we will call you and let you know.

How long do your wind chimes last?

We believe our wind chimes will certainly last your lifetime and can even be enjoyed by future generations. See our how to care for your wind chime page.

Depending on your local climate and the hanging conditions, the cord on the wind chimes may show signs of bleaching from the sun but can easily last up to 30 years when hung under cover. We regularly refurbish the very old chimes from the 80s - see details of our wind chime refurbishment service.

If you can't find the information you're looking for, please contact us or call us on 07 5233 6405.

Windsong Chimes

Windsong Chimes

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Personalised gifts

Personalised gifts

  • Memorial/sympathy gift
  • Gifts for a loved one
  • Design your own
  • Pet Memorials
  • House warming gift
Terms & conditions
Copyright © 2022 Windsong Chimes

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Windsong Chimes’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Windsong Chimes’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1/27 Lysaght St, Coolum Beach, Qld 4573. Our ABN is 43 633 238 972. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy