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Christmas Posting Dates

Orders shipped in 1-2 days | Australia only $12
  • Shop chimes
    • Willow - $139
    • Rani - $159
    • Orleans - $169
    • Concerto - $169
    • Mikado - $239
    • Malay - $239
    • Sanctuary - $249
    • Cathedral - $249
    • Celestial - $339
    • Bo Bells - $379
    • Abbey 3 - $329
    • Abbey 6 - $429
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    • Pet memorial wind chimes
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Windsong Chimes
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Windsong Chimes
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  • Shop chimes
    • Willow - $139
    • Rani - $159
    • Orleans - $169
    • Concerto - $169
    • Mikado - $239
    • Malay - $239
    • Sanctuary - $249
    • Cathedral - $249
    • Celestial - $339
    • Bo Bells - $379
    • Abbey 3 - $329
    • Abbey 6 - $429
    • Memorial wind chimes
    • Pet memorial wind chimes
    • Browse by sound
    • Accessories
    • Repairs & refurbishing
  • Engraving
    • Gallery of custom designs
    • Wedding and anniversary gifts
    • Memorial and sympathy gifts
    • Pet memorial sympathy gifts
    • Pipe engraving
  • About
    • Quality guarantee
    • Customer reviews
    • FAQs
    • Blog
    • Repairs & refurbishing
    • Contact us
  • Home
  • Frequently asked questions

Frequently asked questions

When will I receive my order?

Online orders are despatched around 1pm on Monday, Wednesday and Friday. Express Post usually gets to most capital cities 1-2 days, Perth more like 1-3 days and Darwin a little longer.

If we are engraving your chime, we still try to get it done and shipped the same day, if not then by the next posting day. If your order needs to meet a deadline, please select Express Post and reply to your order confirmation email and we will make a special effort to get it posted quickly.

What payment methods can I use?

You can pay by bank deposit, Visa, Mastercard, Paypal or AfterPay.

Where are they made?

Windsong wind chimes are proudly handcrafted in Australia, on Queensland's Sunshine Coast.

Will you post my order to someone else on my behalf?

Our chimes are often bought as gifts and we regularly ship them to a different address. Simply choose a different shipping address when you checkout. We do not include an invoice with the chime and your invoice is emailed to you. We recommend you select gift wrapping so they know it's from you ;)

Can I send internationally?

Yes, we ship to many countries, but not all - your postage will be calculated at the checkout, plus you get the GST removed too - approx. 10% discount. 

Note - Customs duty When we ship your order we have to declare the cost - there is a chance the receiving country will charge you a duty fee - this is because you have not paid GST in Australia. It's quite normal and will come to you via email.

Will you post my order to a PO box?

Yes.

Are your products immediately available?

The full range of wind chimes are usually immediately available, but at peak periods demand sometimes exceeds our rate of production, and we can run out of some colours.

What happens if I don't like the chime?

No dramas - just send it back within 30 days and we'll issue a full refund. See our full guarantee terms and conditions here.

How long do your wind chimes last?

We believe our wind chimes will certainly last your lifetime and can even be enjoyed by future generations. See our how to care for your wind chime page.

Depending on your local climate and the hanging conditions, the cord on the wind chimes may show signs of bleaching from the sun but can easily last up to 30 years when hung under cover. We regularly refurbish the very old chimes from the 80s - see details of our wind chime refurbishment service.

If you can't find the information you're looking for, please contact us.

Windsong Chimes

Windsong Chimes

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Windsong Chimes’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Windsong Chimes’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1/27 Lysaght St, Coolum Beach, Qld 4573. Our ABN is 43 633 238 972. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

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All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay

Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase
For complete terms visit afterpay.com/terms