Please note due to holidays we are only shipping orders on Tuesdays and Fridays.
Online orders are despatched around midday on Monday, Wednesday and Friday. Express Post usually gets to most capital cities the next day, Perth more like two to three days.
If we are engraving your chime, we still try to get it done and shipped the same day, if not then by the next posting day.
If your order needs to meet a deadline, please select Express Post and reply to your order confirmation email and we will make a special effort to get it posted quickly.
Where are they made?Today, Windsong wind chimes are proudly handcrafted in Australia, on Queensland's Sunshine Coast. Established in 1985, in days gone by we were in Mooroopna, Victoria, and then Bellingen, NSW.
Our chimes are often bought as gifts and we regularly ship them to a different address. Simply choose a different shipping address when you checkout. We do not include an invoice with the chime, your invoice is emailed to you. We receommend you select gift wrapping so they know it's frrom you.
Yes - however we don't ship to all countries do to insurance requirements. Notably the USA and Canada are excluded.
Your postage will be calculated at the checkout, plus you get the GST removed too - approx. 10% discount.
Note - Customs duty When we ship your order we have to declare the cost - there is a chance the receiving country will charge you a duty fee - this is because you have not paid GST in Australia. It's quite normal and will come to you via email.
The full range of wind chimes are usually immediately available, but at peak periods demand sometimes exceeds our rate of production, and we can run out of certain colours. If you order a chime that is out of stock (because we forgot to update the website!) we will call you and let you know.
We believe our wind chimes will certainly last your lifetime and can even be enjoyed by future generations. See our how to care for your wind chime page.
Depending on your local climate and the hanging conditions, the cord on the wind chimes may show signs of bleaching from the sun but can easily last up to 30 years when hung under cover. We regularly refurbish the very old chimes from the 80s - see details of our wind chime refurbishment service.
If you can't find the information you're looking for, please contact us or call us on 07 5233 6405.
