Wind Chimes FAQ
If you can't find the information you're looking for below, please contact us or call us on 07 5400 8826.
Where are they made?
Windsong wind chimes are handcrafted near Eumundi on Queensland's Sunshine Coast.
Will you post my order to someone else on my behalf?
We are happy to post your order to a third party, simply choose a shipping address at checkout. We do not include any invoicing in the packaging, your invoice is emailed to you.
When will I receive my order?
Online orders are despatched two to three times a week, unless you select express post. Express Post usually gets to most capital cities the next day, Perth more like two to three days. Contact us if you would like a more specific estimate of delivery time. Please note that due to our rural location we are outside of the express post guaranteed next day delivery area.
Can I send internationally?
Yes - your postage will be calculated at the checkout, plus you get the GST removed too - appopx 10% discount.
Are your products immediately available?
The full range of wind chimes are usually immediately available, but at peak periods demand sometimes exceeds our rate of production, and we can run out of certain colours.
How long do your products last?
We believe our wind chimes will certainly last your lifetime and can even be enjoyed by future generations.
Depending on your local climate and the hanging conditions, the cord on the wind chimes will show signs of deterioration from about 12 years onwards but can last up to 20 years if hung under cover. We are happy to rejuvenate your wind chime - see details of our wind chime refurbishment programme.